Westminster City Council (202115189)
The complaint is about the landlord’s response to the resident’s reports of noise from the water supply to her property and its repairs and compensation for this.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Adullam Homes Housing Association Limited (202007783)
The complaint is about the landlord’s response to the resident’s report of a pest infestation in her property and request for compensation for damages and rent reduction
B3 Living Limited (202015263)
The complaint is about the communal cleaning.
Clarion Housing Association Limited (202102780)
The complaint is about the landlord’s handling of: The resident’s concerns about the communal window cleaning service. The resident’s concerns about its lack of communal cleaning services and its administration of her service charges for these.
Hyde Housing Association Limited (202011024)
The leaseholder complains about: The liability to pay for services delivered by the landlord which the leaseholder does not consider reasonable, the level of service charges, and alleged ongoing and extensive errors in service charge accounts. The classification of the property. Complaint handling.
Kingston upon Hull City Council (202105495)
REPORT COMPLAINT 202105495 Kingston upon Hull City Council 30 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Ongo Homes Limited (202108801)
The complaint is about the landlord’s response to the resident’s request to keep a dog in the property.
Orbit Housing Association Limited (202116059)
The complaint is about: The landlord’s handling of an ant infestation at the resident’s property. The landlord’s complaints handling.
Places for People Group Limited (202107651)
The complaint is about: The landlord's response to reports about its staff member’s conduct towards the resident. The landlord’s complaint handling.
South Tyneside Council (202112662)
The complaint is about the landlord's handling of: The resident’s request for replacement windows at his property. The associated complaint.