Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

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Abri Group Limited (202227515)

The complaint is about the landlord’s handling of: The resident’s reports about the condition of the garden. The resident’s complaint.

Castles & Coasts Housing Association Limited (202122765)

The complaint is about the landlord’s handling of: The resident’s reports about the level of service charge. The resident’s concerns about the standard of grounds maintenance. The resident’s concerns about the condition of the internal communal area.

Clarion Housing Association Limited (202302245)

The landlord’s handling of the resident’s reports regarding: the garden drainage; replacement of the garden fence; damp and mould in the property; a request for the installation of windows.

Stockport Homes Limited (202305080)

The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Requests to be rehoused and subsequent mutual exchange. Associated formal complaint.

Notting Hill Genesis (NHG) (202302662)

The complaint is about the landlord’s handling of the resident’s reports of: The contractor causing damage to the windows. The contractor accessing the property without prior notice. Damage to her belongings and garden. Debris and rubbish being left in the garden by the contractor. Concerns about the associated complaint.

Royal Borough Of Greenwich (202229573)

The complaint is about the landlord’s handling of the resident’s report about the conduct of its staff member. This Service has also considered the landlord’s handling of the complaint.

The Guinness Partnership Limited (202330416)

The complaint is about: The landlord’s handling of: The resident’s reports of condensation, damp, and mould. The resident’s reports of noise from the bedroom floorboards. The associated complaint. The landlord’s communication with the resident.

Newlon Housing Trust (202301134)

The complaint is about: The landlord’s handling of the reports of emergency repairs due to lack of heating and hot water at the property. The landlord’s handling of a complaint about an out of hours call to its repairs service.