Optivo (now Southern Housing) (202119517)
The complaint is about the landlord’s handling of the resident’s reports of several repair issues in the property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202106461)
The complaint is about the landlord’s handling and management of reports of antisocial behaviour, threats and nuisance including the posting of notes by a neighbour. This report also looks at the landlord’s handling of the resident’s complaints.
South Liverpool Homes Limited (202214749)
The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to the resident’s concerns about staff conduct. Handling of the associated complaint.
Birmingham City Council (202214804)
The complaint is about the landlord’s: handling of repairs to the roof. complaint handling and record keeping.
Islington Council (202227910)
The landlord's response to concerns about delays and quality of adaptation works carried out in the resident’s bathroom. The Ombudsman has also considered the landlord’s complaint handling.
Livv Housing Group (202204806)
The complaint is about: The landlord's decision not to investigate the resident's report of a damaged carpet caused by a flood in 2019. The landlord's handling of the resident's reports of pest infestation. The landlord's handling of the resident's reports of inappropriate staff conduct. The Ombudsman has also considered the landlord’s: Record keeping. Handling of the associated complaint.
London & Quadrant Housing Trust (L&Q) (202221044)
This complaint is about the landlord’s: Response to the resident’s reports of a leak; Complaint handling; Record keeping.
Notting Hill Genesis (NHG) (202209767)
The complaint is about the landlord’s handling of the resident’s request for repairs.
Richmond Housing Partnership Limited (202225629)
The complaint is about: The landlord’s handling of the resident’s concerns about the lighting in communal areas around her property. The landlord’s administration of service charges. The Ombudsman has also considered the landlord’s complaint handling.
Women’s Pioneer Housing Limited (202212180)
The complaint is about the landlord’s management of the resident’s rent account.