Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of the complaint about a noisy boiler and the loss of heating and hot water. The Ombudsman has also considered the landlord’s complaint handling.
The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other repairs needed to the resident’s property. The landlords handling of the residents complaint and level of compensation offered.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the resident’s reports of repairs to the front door. The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s reports of a blocked toilet drain. The landlord’s response to the resident’s reports of a dislodged roof pipe and leak. The landlord’s response to the resident’s reports of problems with the central heating system . The landlord’s response to the resident’s reports that its contractor damaged her CCTV equipment. The landlord's handling of the resident’s complaint.
The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The associated complaint.
The complaint is about: The landlord's response to the resident’s reports of repairs and request for compensation. The landlord's response to the resident’s request for adaptations and to make reasonable adjustments. The landlord’s response to the resident’s reports of discrimination and concerns about the conduct of staff. The landlord's response to the resident’s complaint.
The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. The landlord’s complaint handling.
The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) and hate crime. The resident’s concerns about reasonable adjustments. The associated complaints.
The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the rent increase.
The complaint is about the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint.
The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint.