Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Network Homes Limited (201816050)

The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding.

Newlon Housing Trust (202009747)

The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property.

Birmingham City Council (202004581)

The complaint is about the landlord’s response to the resident’s reports of mould at her property.

Hexagon Housing Association Limited (202004092)

The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to:

Livv Housing Group (202001516)

The complaint is about: The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a communal door; and The landlord’s decision not to advise the resident about a change to its lettings policy.

Notting Hill Genesis (201813837)

The complaint is about: The landlord’s response to safety concerns about a boiler. The landlord’s response to a report of a carbon monoxide leak. Complaint handling.

Octavia Housing (202006862)

The complaint concerns the landlord’s handling of the resident’s: transfer application and property offer. reports of mould and damp at the property. request for compensation for damage to her personal items caused by the mould and damp. formal complaint regarding these matters.

Optivo (202009859)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) from his neighbour (‘Mr. A’).

Peabody Trust (202010415)

The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of parking and the restrictions preventing her from obtaining a permit. The Ombudsman has also considered the landlord’s handling of the complaint.

Sovereign Housing Association Limited (202012693)

The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double door in the living room of their property.