Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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One Manchester Limited (202125957)

The complaint is about the landlord’s handling of the resident’s reports about its paving slab repairs to the front and rear of his property.

Midland Heart Limited (202015312)

The complaint is about the landlord’s handling of boiler repairs in the resident’s property since May 2020 and his request for compensation.

Barking and Dagenham Council (202112565)

This complaint is about the landlord’s: Handling of the resident’s application for a landlord licence; Response to the resident’s concerns about its administration of a major works notification and service charges; complaint handling.

Kingston upon Thames Council (202116744)

This complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from several neighbouring properties; The landlord’s complaint handling.