Onward Homes Limited (202118782)
The complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Repairs to a leak in the resident’s property.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Peabody Trust (202111521)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. The landlord’s handling of the installation of a trellis on the resident’s fence. The landlord’s complaint handling.
Thames Valley Housing Association Limited (202114238)
This complaint is about the landlord’s handling of the resident’s damaged laminate flooring in her hallway.
Your Housing Limited (202117883)
The complaint is about the level of compensation offered by the landlord following a leak into the resident’s property. The Ombudsman has also identified that the landlord’s complaint handling requires investigation as part of this complaint.
Network Homes Limited (202127020)
The complaint is about the landlord’s response to the resident’s request for the communal intercom camera to be repaired.
Nottingham City Homes Registered Provider Limited (202109191)
The complaint is about: The landlord’s handling of the resident’s reports of uneven flooring at the property. The landlord’s handling of adaptations to the resident’s front door. The landlord’s handling of repairs to a blocked drain in the wet room at the property and to the boiler. The landlord’s complaints handling.
Sovereign Housing Association Limited (202122191)
The complaint is about the level of compensation offered by the landlord for its response to the resident's reports of mould, damp and condensation from the windows of his former property.
Vivid Housing Limited (202121033)
The complaint is about the landlord’s: Handling of the resident's reports concerning damp and mould. Response to the resident's request to complete a management move. Handling of the resident’s reports of Anti-social behaviour (ASB).
Citizen Housing (202102784)
The complaint is about: The level of support provided by the landlord to the resident in relation to rent arrears (including serving a Notice Seeking Possession for rent arrears issued in September 2019) The landlord’s involvement in the resident’s issues with an energy supplier. The landlord’s assistance with issues relating to damp in the resident’s garage. The landlord’s assistance with issues relating to damp in the brick shed.
Citizen Housing (202121401)
The complaint is about the landlord’s handling of: The resident’s reports of the poor condition of her bathroom. The associated complaint handling.