Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord's decision to change how heating and hot water was supplied to the resident's property and the landlord’s communication in relation to this. The reasonableness of the charges for heating and hot water.
The complaint is about the landlord’s: Response to the resident’s reports of repairs required to the exterior cladding on the property. Response to the resident’s concerns about fallen cladding at the property. Complaint handling.
The complaint is about the landlord’s handling of repairs to the communal fire panel.
The complaint is about: The landlord’s handling of the resident’s reports concerning damp and mould. The related complaint.
The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint.
This complaint is about the landlord’s handling of: The replacement of tiles in the resident’s kitchen. Works to the resident’s garden and fence.
This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the property.
The complaint is about the landlord’s handling of: Report of repair issues to the roof. Report of repair issues to patio doors. Report of repair issues to windows. The resident’s request for compensation for redecoration following fire place removal. The resident’s report of damage to the fencing. The formal complaint.
The complaint is about: The landlord’s response to the resident’s request to be reimbursed for increased water bills following a leak. The landlord’s complaint handling.
The complaint is about the landlord’s response to the issues with rubbish disposal on the estate.