Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The completeness of information/disclosure provided to the resident’s legal team as part of the disrepair claim. The landlord's views of the facts of the case and the subsequent level of compensation.
The complaint concerns the landlord’s handling of: The landlord’s response to the resident’s reports of no hot water or heating in the property. The associated formal complaint into the matter.
The complaint concerns how the landlord responded to the resident’s concerns of low water pressure and the condition of the water supply to the property.
The complaint is about the landlord’s: Handling of the resident’s requests to replace her garden fence. Handling of the resident’s complaint.
The complaint concerns rewiring works completed in January 2020.
The complaint is about the landlord’s response to the resident’s request for a communal sink.
The complaint is about: The landlord’s handling of the resident’s reports of cooking smells entering her property from a neighbouring property. The landlord’s complaints handling.
The complaint is about the landlord’s handling of reports about the conduct of the residents in relation to work at the property from: The contractor. A surveyor.
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance.
The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from pipes.