Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Midland Heart Limited (202010414)

The complaint is about the landlord’s response to the resident’s concerns regarding her property transfer.

Northumberland Council (202014130)

The complaint concerns the resident’s application for housing, including a separate application for his son.

One Housing Group Limited (202013149)

The resident complains that the landlord misadvised him on the time limits to appeal the District Valuer’s determination on his property.

Onward Homes Limited (202100122)

The complaint is about the handling of repairs to the electrical sockets in the property.

Sanctuary Housing Association (202103455)

REPORT COMPLAINT 202103455 Sanctuary Housing Association 1 August 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Tower Hamlets Council (201913189)

The complaint concerns:

Trafford Housing Trust Limited (202016694)

The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’

Westminster City Council (202106284)

The complaint is about the landlords handling of the resident’s reports concerning hot water at the property.

Birmingham City Council (201910272)

The complaint is about the landlord’s: Complaint handling. Response to the resident’s concerns regarding adaptation works undertaken in the property’s bathroom. Response to the resident’s report that she sustained an injury as a result of the adaptation works undertaken.

Islington Council (202012886)

The complaint concerns: The amount of time taken by the landlord to carry out repairs to the resident’s roof. The landlord’s handling of and the amount of time taken by it to carry out plaster and paint works to the interior of the resident’s property. The landlord’s handling of the associated complaint and communication.