Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
REPORT COMPLAINT 202015561 Clarion Housing Association Limited 7 April 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
The complaint is about the landlord’s handling of: Repairs to and the replacement of the resident’s back door. The associated complaint.
The complaint is about the landlord’s response to the request for a replacement front door.
The complaint concerns the landlord’s handling of a compensation request following repairs to the boiler.
The complaint is about the landlord’s handling of repairs to the communal door and intercom.
The complaint is about the landlord’s handling of repairs to an ongoing leak from a porch roof.
This complaint is about the landlord’s handling of: reports made by the resident prior to 2018 of cracks to her bedroom and living room walls and ceilings; the resident’s more recent reports of cracks to her bedroom and living room walls and ceilings; the resident’s requests for it to remove washing lines and bulky items from communal areas; the resident’s questions about electrical works.
The complaint concerns the resident’s belief that their former property was unsafe.
The complaint is about the resident’s liability to pay for the cost of electricity used by the landlord when repairing empty properties.
The Council’s decision to extend a controlled parking scheme to include the area where the resident lives.