Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The level of compensation offered by the landlord for its handling of the resident’s reports of noise from a neighbour’s water system. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s request for battens to be installed to her home.
The complaint is about: The landlord’s handling of repairs to the resident’s heating and hot water system. The landlord’s response to the resident’s reports about the conduct of a member of staff.
The complaint is about the landlord’s handling of: the resident’s reports of damp in her property caused by a leak in her bathroom. the resident’s reports of repairs needed to her back door. the resident’s request for an adapted bath. its plan to renew the resident’s bathroom.
The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s complaint handling.
The complaint is about: The landlord’s response to the resident’s request for his toilet seat to be repaired. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s handling of: Repairs to a leaking roof and the damage this caused to the inside of the resident’s property. The associated complaint.
The complaint is about the landlord’s response to the resident’s concerns about parking management on their estate.
The complaint concerns the landlord’s response to comments made about the resident’s occupancy during a special general meeting.
The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s complaints handling.