A2Dominion Housing Group Limited (202324629)
The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of the resident’s housing need. The Ombudsman has also considered:
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Accent Housing Limited (202229189)
The complaint is about: The landlord’s handling of repairs to the back door and laminate flooring in the property. The landlord’s complaint handling.
Amplius Living (202333792)
The complaint is about the landlord’s response to reports of: Damp and mould in the property. Disrepair in the property. The Ombudsman has also considered the landlord’s: Complaint handling. Record keeping.
Clarion Housing Association Limited (202322298)
The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The adequacy of the heating and hot water system in the property. A request for a wash hand basin in the downstairs toilet. The Ombudsman has also considered the landlord’s complaint handling.
Cottsway Housing Association Limited (202303048)
The complaint is about the landlord’s response to the resident’s request for a replacement tap. This Service has also considered the landlord’s complaint handling.
East End Homes Limited (202306045)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The associated complaint.
ForHousing Limited (202340780)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould and the associated remedial repairs. The landlord’s complaint handling has also been investigated.
Halton Housing (202302434)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to: The toilet. The window vents. The French doors. Request for the secondary front door to be replaced. Complaint and the level of redress offered.
London & Quadrant Housing Trust (L&Q) (202227036)
The complaint is about the landlord’s handling of: The resident’s reports of lack of heating and hot water in the property. The resident’s reports of damp and mould in the property. The resident’s reports of disrepair to his property and associated remedial repairs. The landlord’s complaint handling has also been investigated.
London Borough of Newham (202323476)
The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s handling of the associated complaint.