Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the resident’s possessions going missing following the attendance of the landlord’s furniture removalists; the landlord’s response to the resident’s reports regarding a leak into her property; the landlord’s complaint handling.
This complaint is about the landlord’s handling of the resident’s concerns about the performance of the estate management company.
The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB).
The complaint is about the landlord’s response to the resident’s concerns about: disrepair issues at her property; the conduct of its surveyors; its decision to include her on its ‘Officer Safety Register’ (OSR).
The complaint is about the landlord’s handling of a repair to the resident’s boiler.
The complaint is about the landlord’s response to: The resident’s concerns about his heating and hot water system. The associated complaint.
The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property.
The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property.
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbour.
The complaint is about the landlord’s handling of the resident’s reports of a burst water pipe, and the subsequent repairs.