Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Onward Homes Limited (202127520)

The complaint is about: The landlord’s response to the resident’s reports about the condition of her kitchen and her request for the kitchen to be renewed. The landlord’s complaint handling.

Orbit Group Limited (202202137)

The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint.

Thrive Homes Limited (202123661)

The complaint is about: The landlord’s response to the reports of anti-social behaviour (ASB) and its handling of the relevant documentation. The landlord’s response to the resident’s request to be rehoused due to the impact of the ASB on the resident.

Town and Country Housing (202204916)

The complaint is about: The suitability of the support offered to the resident during the repair works to the lift.  The landlord’s handling of the gas safety check.

Peabody Trust (202113293)

This complaint is about the landlord’s handling of: the resident’s property transfer due to subsidence; the resident’s pest control reports.

Thirteen Housing Group Limited (202128300)

The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the landlord’s void inspection). The resident’s reports of damp and water leaks in the property.