Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Lambeth Council (202104328)

The complaint is about: The landlord’s communication to the resident about the annual gas safety check at her property. The landlord’s handling of the associated complaint.

Onward Homes Limited (202105328)

The complaint is about the: Landlord’s handling of repairs to the resident’s kitchen. Information provided to the resident about when her kitchen would be refurbished.

Orbit Group Limited (202007513)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB).

Sanctuary Housing Association (202005281)

The complaint concerns how the landlord handled the resident’s:

Southern Housing Group Limited (201916044)

The resident has complained about: The quality of the services provided through the service charges at their sheltered housing scheme. The amount charged by the landlord in the service charges.

Sovereign Housing Association Limited (202010817)

The complaint is about: The landlord’s response to the resident’s reports of an erection of a gate and her reports of noise nuisance in relation to a neighbour’s dogs. The landlord’s complaint handling.

Uttlesford District Council (202005573)

The complaint is about: The landlord’s handling of a boundary hedge maintenance dispute. The landlord’s associated complaint handling.

Westminster Community Homes Limited (202101251)

The complaint is about the resident’s requests for compensation from the landlord for excessive energy costs since the start of her tenancy.

Cambridge City Council (202010402)

The complaint is about the landlord’s response to the resident’s: request for a housing transfer; reports of antisocial behaviour (ASB).

Christian Action (Enfield) Housing Association Limited (202103069)

The complaint refers to: The landlord’s handling of repairs needed to the guttering outside the resident’s property and internal works required following water damage. The landlord’s record keeping.