Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Connexus Homes Limited (202007836)

The complaint is about the landlord’s handling of the resident’s tenancy sign-up.

Croydon Council (202012506)

The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The condition of the neighbour’s trees and vegetation.

Newlon Housing Trust (202108218)

The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights.

Sanctuary Housing Association (202104708)

The complaint is about: The landlord’s handling of repairs to the resident’s kitchen and bathroom. The level of compensation offered in response to the resident’s reports of damp and mould.

Clarion Housing Association Limited (202102565)

The complaint is about the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling.

Cottsway Housing Association Limited (202002051)

This complaint is about the landlord’s handling of the resident’s reports of mould growth in his property.

Hyde Housing Association Limited (202100704)

The complaint is about the landlord’s response to the resident’s concerns over the heating system in his property.

Onward Homes Limited (202009646)

The complaint is about the landlord’s: Response to the resident’s concerns that it had failed to complete recommendations following fire risk assessments. Response to the resident’s concerns regarding its proposal to replace the front doors of all properties within the building she owns a property in. Complaint handling.

Optivo (201914273)

The complaint refers to:

Southwark Council (202010225)

The complaint is regarding: The landlord’s response to the resident’s reports of damage caused to his kitchen ceiling and its handling of the repair to his shower/wet room. The landlord’s complaint handling. The landlord’s response to the resident’s request to be either compensated for a damaged carpet or for the carpet to be replaced.