Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Lambeth Council (202230659)

The complaint is about the landlord’s response to the resident’s reports that the side access walkway is overgrown and blocked. This Service will also consider the landlord’s handling of the complaint.

Leeds City Council (202228360)

The complaint is about the landlord’s response to the resident’s reports of a leaking toilet. The Ombudsman has also investigated the landlord’s complaint handling.

One Housing Group Limited (202227166)

The complaint is about: The landlord’s handling of the resident’s reports of noise disturbance. The landlord’s complaint handling.

Orbit Group Limited (202215496)

This complaint is about the landlord’s handling of: Asbestos removal, follow on roof repair works and the replacement of a garage door. The associated complaint.

Saffron Housing Trust Limited (202215304)

The complaint is about the landlord’s: Response to the resident’s concerns about its communication and call handling. Handling of the complaint.

Sanctuary Housing Association (202304261)

The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.

Southern Housing (202217647)

The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB).

The Guinness Partnership Limited (202304473)

The complaint is about the landlord’s handling of the annual gas safety check of the property.

The Riverside Group Limited (202312134)

The complaint is about the landlord’s handling of the resident’s requests for repairs to a rear boundary wall. The Ombudsman has also considered the landlord’s complaint handling.

A2Dominion Housing Group Limited (202308064)

The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s complaint handling.