Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Luton Borough Council (202013316)

The complaint is about the landlord’s response to the resident’s reports about:

Metropolitan Housing Trust Limited (202010486)

The complaint concerns the landlord’s handling of works needed to the resident’s boiler.

Metropolitan Housing Trust Limited (202013128)

The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling.

Nottingham Community Housing Association Limited (201905934)

The resident has complained about: The landlord’s response to their reports about noise from doors in the building. The landlord’ response to their reports of the smell of cigarettes and alleged drug taking entering their home.

One Housing Group Limited (202014350)

The complaint is about the landlord’s: Response to the resident's reports that contractors were rude; that their attendance for communal drainage works contravened Covid-19 restrictions; and that they allegedly caused damage and mess when accessing his bathroom. Handling of the subsequent repair and compensation.

Peabody Trust (202015071)

The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the level of compensation offered by it to him for this.

Peabody Trust (202016801)

The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling.

Peabody Trust (202101023)

This complaint relates to: the landlord’s handling of the resident’s reports of a water outage. the actions of the managing agent.

Sanctuary Housing Association (202010332)

This complaint is about the landlord’s response to: The resident’s reports of repairs to his rear living room window. The resident’s report of alleged anti-social behaviour (ASB). The resident’s concerns about calls he made to the landlord on 3, 4 and 5 August 2020 and his housing officer putting the phone down on him when he called on 29 September 2020.

Sanctuary Housing Association (202015725)