Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: The landlord’s handling of the resident’s reports of various repairs. The landlord’s handling of the resident’s management transfer. This Service has also considered the landlord’s handling of the resident’s complaint.
The complaint is about: The landlord’s management of flooring works. The landlord’s handling of the resident’s claim for compensation due to damage to the carpet. The landlord’s handling of the resident’s complaint.
The complaint is about the landlord’s: Handling of the resident’s reports of damp in the property, including her concerns that it had not been addressed during the voids process. Complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB).
The complaint is about the landlord’s response to the resident’s reports about repair issues in her property.
The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in the kitchen. damp. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The complaint concerns the landlord’s handling of repairs to the outhouse of the resident’s property. This investigation has also considered the landlord’s record keeping.
The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession of the property. The payment of £500 to the resident as agreed by a court undertaking. The landlord's handling of the resident's reports of antisocial behaviour (ASB) from a neighbour. The landlord's handling of the resident's reports of ASB in the block. The landlord's handling of the complaint and the level of compensation offered.
The complaint is about the landlord’s response to the resident’s concerns about the maintenance and servicing of the ventilation unit in her property.
The complaint is about the way the landlord handled: The sale of the resident’s property; The resident’s complaint.