Paragon Asra Housing Limited (202006279)
The complaint is about the liability for fees arising during the sale of a property.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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The Riverside Group Limited (202101133)
The complaint concerns the landlord’s handling of repairs to the resident’s heating system.
Thirteen Housing Group Limited (202004485)
The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response to the resident’s claim for the cost of new carpets following the water leak.
Yorkshire Housing Limited (202011216)
The complaint is about: the landlord’s response to a faulty door mechanism in the main entrance and the resident’s fire safety concerns. information provided to the resident around the uncapping of gas and electricity. antisocial behaviour (ASB). the resident not being provided with decoration vouchers. parking and ASB issues affecting the resident’s neighbours. the landlord’s complaint handling.
Camden Council (202011960)
This complaint is about the landlord’s response to the resident’s concerns about: Delays to damp works to the lower ground access area and the rear garden wall to the resident’s property. The safety of the electrical supply equipment in the lower ground access area. This complaint is also about the landlord’s complaint handling.
Havering Council (202015681)
The complaint is about the landlord’s response to the resident’s request for the replacement of window vents.
Islington Council (202108137)
The complaint is about the landlord’s response to the resident’s request for repairs to her garden.
Paragon Asra Housing Limited (202105810)
The complaint is about the landlord’s handling of a potential breach of the lease agreement relating to the maintenance of the resident’s garden.
Settle Group (202101656)
The complaint is about the landlord’s handling of reports of damp and mould at the property.
Anchor Hanover Group (202012089)
The complaint is about the landlord’s response to the resident’s dispute about the allegation that he had been rude and aggressive towards staff.