London & Quadrant Housing Trust (L&Q) (202012737)
The complaint concerns the landlord’s response to the resident’s requests for it to replace her poorly performing heating system.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Origin Housing Limited (201904893)
This complaint is about the landlord’s handling of: a consultation with residents prior to the introduction of a parking control scheme; the related complaint.
Clarion Housing Association Limited (202101071)
The complaint is about the landlord’s decision not to repair or replace a front fence at the resident’s property.
Hammersmith and Fulham Council (202108851)
The complaint is about the length of time taken to carry out repairs.
LiveWest Homes Limited (202016064)
The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom to a two bedroom.
Metropolitan Housing Trust Limited (202007353)
The complaint is about the landlord’s response to the resident’s: request to repair the door-shutting mechanism to a communal door. complaint about the above matter.
Midland Heart Limited (202107053)
The resident complains about the landlord’s handling of his Voluntary Right to Buy (VRtB) application, and its response to his subsequent formal complaint.
One Housing Group Limited (202103557)
The complaint concerns the landlord’s handling of the resident’s queries relating to her service charges for the year 2016 to 2017.
Orbit Housing Association Limited (202101334)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance and her request for a management transfer for this and for medical reasons.
Slough Borough Council (202006996)
The complaint is about: The level of compensation offered by the landlord in relation to its handling of roof repairs and water leaking into the resident’s property. The landlord’s investigation into the conduct of a member of its staff. The landlord’s associated complaint handling.