Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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North East Derbyshire District Council (201911894)

It has been difficult to engage with the resident to clarify the issues which they wish to bring as part of this complaint. Since January 2021, in their contact with this Service, the resident has referred to the following complaints: A dispute about the boundary between their garden and their neighbour’s garden. The landlord’s handling of a Freedom of Information Act and the disclosure of the resident’s housing file. The landlord’s decision to restrict the resident’s contact with it and apply for an injunction. The issuance of a tenancy warning The handling of a right to buy application and the possible discount available for improvements carried out to the resident prior to purchasing the property. An issue relating to a ‘Better Homes Scheme’ Roof repairs The conduct of the landlord’s staff The landlord has also made us aware of the following complaints brough by the resident: A complaint about direct debit payments

Clarion Housing Association Limited (202001457)

The complaint is about: The level and reasonableness of the service charge. The landlord’s response to the resident’s enquiries about repairs to a dormer window at the building. The landlord’s response to the resident’s enquiries about repairs to a communal tap, pipe and guttering at the building. The landlord’s complaints handling.

Origin Housing Limited (201904893)

This complaint is about the landlord’s handling of: a consultation with residents prior to the introduction of a parking control scheme; the related complaint.

LiveWest Homes Limited (202016064)

The complaint concerns the resident’s request for the landlord to change the classification of the property from a three bedroom to a two bedroom.

Midland Heart Limited (202107053)

The resident complains about the landlord’s handling of his Voluntary Right to Buy (VRtB) application, and its response to his subsequent formal complaint.