Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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The Guinness Partnership Limited (202221921)

The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) due to noise. The Ombudsman has also considered the landlord’s complaint handling.

Tower Hamlets Council (202231818)

The complaint concerns the landlord’s handling of the roof leak into the resident’s property.

Yorkshire Housing Limited (202215862)

The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour.

Cottsway Housing Association Limited (202209529)

The complaint is about the landlord’s: Response to recharges that were raised for major works carried out. Complaint handling.

Golding Homes Limited (202219129)

The complaint is about the resident’s concerns relating to the landlord's handling of his data.

Harlow District Council (202300449)

The complaint is about the landlord’s handling of the resident’s reports that a repair was required to his toilet. The Ombudsman has also considered the landlords complaint handling.

Havering Council (202213170)

The complaint is about the landlord’s response to the resident’s reports of a blockage in the kitchen stack pipe and the level of compensation offered. The Ombudsman has also considered the landlord’s complaint handling.

Sovereign Network Homes (202222407)

The complaint is about the landlord’s handling of the resident’s reports of repairs to the heaters, and the associated request for a refund for increased heating costs. The Ombudsman has also considered the landlord’s complaint handling.

Sovereign Network Homes (202222809)

The complaint is about the landlord’s handling of service charges for the property.

Stonewater Limited (202218759)

The landlord’s response to the resident’s request to replace the windows within the property. The landlord’s complaint handling as also been investigated.