Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord Name

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Waltham Forest Council (202331573)

The complaint is about: The landlord’s response to the resident’s report that a caretaker contacted him about rubbish in the communal area. The landlord’s response to the resident’s report that the landlord was obstructive and refused to accept his complaint by phone. The landlord’s response to the resident’s reports that a neighbour was smoking illegal substances. The resident’s reports about a general lack of accessibility in the landlord’s services because he is requested to use online services. The landlord’s handling of the associated complaints.

Charnwood Borough Council (202308618)

The complaint is about the landlord’s handling of the installation of a new kitchen. This Service has also considered the landlord’s handling of the complaint.

Longhurst Group Limited (202227504)

The complaint concerns the landlord’s handling of the resident’s concerns about the air source heating pump (ASHP) in her home. This investigation has also considered the landlord’s complaints handling.

Longhurst Group Limited (202319059)

The complaint is about the landlord’s handling of reports of damp and mould and associated repairs at the resident’s property. The landlord’s complaint handling has also been investigated.

Southern Housing Group Limited (202221863)

The landlord’s handling of the resident’s reports of heat loss from the property. This Service has also considered the landlord’s handling of the resident’s complaint.

MHS Homes Ltd (202305073)

  REPORT   COMPLAINT 202305073 MHS Homes Ltd 5 July 2024   Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman […]