All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her causing noise nuisance. This complaint is also about the landlord’s complaint handling.
The complaint is about the landlord’s handling of tree maintenance next to the resident’s property.
The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s handling of the associated complaint.
The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment.
The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative accommodation. Handling of the resident’s reports of antisocial behaviour (ASB). Complaints handling.
The complaint concerns:
The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about a tenancy warning letter being issued. the associated complaint.
The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease.
The resident complained about the landlord’s response to her complaint about the condition of the property when first let and her associated request for compensation.
The complaint is in relation to the resident’s reports of issues with staff conduct.