Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Anchor Hanover Group (202014722)

The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. The landlord’s complaint handling.

Birmingham City Council (202005140)

The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s complaint handling.

Haringey Council (202007715)

This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs needed to her property; the related complaint.

Harrow Council (202014348)

The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling.

Magenta Living (202011206)

The resident complains about how the landlord handled his reports of repairs needed to: The boiler. The front door.

Metropolitan Housing Trust Limited (202015295)

The resident complains about how the landlord handled her reports of repairs needed to the wet room.

Newlon Housing Trust (202102602)

The complaint is about the level of rent the resident is being charged.

Paragon Asra Housing Limited (202102094)

The complaint concerns: The landlord’s handling of the resident’s reports of noise disturbances. The landlord’s complaint handling.

Places for People Group Limited (202008282)

The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded unreasonably to her rent arrears. Had unreasonably increased her rent.

Sanctuary Housing Association (202109211)

The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated repairs. The landlord’s complaint handling. Physical and mental health issues experienced by the resident.