Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Camden Council (202015151)

This complaint is about: a. Repairs which the landlord instructed in response to an ongoing noise dispute, and the delays to those repairs. b. The resident’s request to be re-housed c. The landlord’s complaint handling

Catalyst Housing Limited (202003611)

This complaint is about: The landlord’s handling of the resident’s transfer application. The resident’s request for a management transfer. The landlord’s record keeping.

Citizen Housing (202017420)

The complaint is about the level of compensation offered to the resident for repair delays and lack of communication.

CityWest Homes (201806551)

The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. Staff conduct. The landlord’s complaint handling and communication.

Clarion Housing Association Limited (202012576)

REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]

Ealing Council (201910837)

The complaint is about the landlord’s response to the resident’s reports about:

Hyde Housing Association Limited (201910352)

This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling damp and mould repairs.

Hyde Housing Association Limited (202005388)

The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling.

London & Quadrant Housing Trust (202003604)

This complaint is about: The landlord’s handling of issues with heating and hot water from the communal plant room. The landlord’s overall management of the servicing of the heat interface units (HIUs). The landlord’s decision to reintroduce a heating and water charge.

London & Quadrant Housing Trust (202007697)

The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The landlord’s complaint handling.