Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Moat Homes Limited (202104430)

The complaint is about: The amount that the landlord charged the resident for cyclical painting and decoration to the communal areas of his building. The landlord’s response to the resident’s reports about the standard of the cyclical painting and decoration to his building’s communal areas. The landlord’s response to the resident’s report of damage to clothing and possessions due to lack of signage at his building while the cyclical painting was taking place there.

Southern Housing Group Limited (202008692)

The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the associated complaint.

Hyde Housing Association Limited (202006592)

The complaint refers to the landlord’s handling of: The resident’s request for a replacement kitchen. The repairs needed to the resident’s kitchen. The resident’s concern that the landlord had authorised ‘illegal’ repairs to the kitchen. The associated complaint.

Midland Heart Limited (202100495)

The complaint is about the landlord’s response to the resident’s report of his electrical storage heater causing high heating costs for his property.

Wolverhampton City Council (202102875)

The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling of the resident’s complaint.