Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Torus62 Limited (202105491)

The complaint is about the landlord’s response to the resident’s concerns about a proposed decant and repairs to her property.

Notting Hill Genesis (202106348)

The complaint concerns the landlord’s handling of the resident’s reports of an alleged theft of their bikes from a garage.

Abri Group Limited (202006482)

The resident has complained about the landlord’s handling of repairs, in particular:              Repairs to her front door. Repairs to an insecure electrical socket. Repairs to the door of a kitchen unit and a kitchen drawer. The resident has complained about the landlord’s handling of other repair and maintenance matters, including faulty electrics in her property, disrepair to the shower, and leaks from her wet room. The resident has complained about the landlord’s complaint handling.

LiveWest Homes Limited (202106088)

The complaint concerns the landlord’s handling of electric works at the property. The complaint is also about the landlord’s complaints handling.

Metropolitan Housing Trust Limited (201912638)

The complaint is about the landlord’s handling of the resident’s reports of a roof leak, causing damage to his ceilings. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.