Platform Housing Group Limited (202218923)
The complaint concerns: The landlord’s handling of repairs to the property. The landlord’s complaints handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Royal Borough Of Greenwich (202228470)
The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the resident’s complaint.
Sanctuary Housing Association (202323551)
The resident’s complaints are about: Complaint 1. The landlords handling of the repairs to the resident's heating and hot water system. The landlords handling of other repairs to the residents property (toilet, front and rear door). Complaint 2. The behaviour and conduct of the landlords staff and its standard of communication.
Sanctuary Housing Association (202332046)
The resident’s complaint is about the landlord’s response to the resident’s reports about insulation, windows, door and the bathroom. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
Solihull Metropolitan Borough Council (202224767)
The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about staff conduct. The associated complaint.
Southwark Council (202219624)
The complaint is about the landlord’s: Handling of a leak in the resident’s bathroom and the subsequent damage caused. The landlord’s complaint handling.
Stonewater Limited (202213169)
The complaint is about the landlord’s response to the resident’s reports of: Damp and mould and associated odour. Disrepair to the front and back door and delay in their replacement.
Wakefield And District Housing Limited (202332720)
The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Westminster City Council (202300742)
The resident’s complaint is about: The landlord's response to the resident’s application for a transfer. The landlord’s response to the resident’s reports of damp and mould. The Ombudsman will consider the landlord’s complaint handling. The Ombudsman will consider the landlord’s record keeping.
Wiltshire Council (202303945)
The complaint is about: The condition of the property when it was let to the resident. The landlord’s handling of various repairs at the property. The Ombudsman has also considered the complaint handling in this case.