Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s: Response to the resident’s concerns in respect of moving to the property and the handling of repairs. Response to the resident’s reports of issues with the boiler. Knowledge and information management. Complaint handing.
The resident’s complaint is about the landlord’s handling of: Damp and mould. Repairs to a storage heater. Overcrowding in the property. His complaint.
The complaint is about the landlord’s: Handling of the resident’s transfer application. Complaint handling.
The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from historic leaks.
The complaint is about the landlord’s response to the resident’s concerns about service charges.
The complaint is about the landlord’s handling of the report of a leak causing water ingress into the resident’s property. We have also considered the landlord’s: record keeping. complaint handling.
The complaint is about the landlord’s handling of: repairs to an underground leak and subsequent damp and mould in the resident’s property. the associated complaint.
The complaint is about the landlord’s handling of the resident’s: Request for a boundary fence to be moved. Concerns about discrimination. The Service has also considered the landlord’s handling of the resident’s complaint.
The complaint is about: the resident’s concerns about the impact on her health of the landlord’s handling of issues. the landlord’s handling of: the resident’s reports it had accessed her garden without permission. a rodent issue at the property. the resident’s concerns about how it communicated with her, and about it attending without notice or agreement . the resident’s concerns about insulation work. the resident’s request for an electric boiler and her concerns about how it had responded to an exposed gas pipe in her garden. the complaint.
The complaint is about the landlord’s response to the resident’s reports of various repairs. This Service has also considered the landlord’s complaint handling.