Lambeth Council (202310961)
The complaint is about the landlord’s handling of the resident’s concerns about the payment of communal electricity in the building. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Leeds City Council (202338852)
The resident has complained about the landlord’s handling of his reports of antisocial behaviour (ASB) and racial harassment from his neighbour. The Service has also considered the landlord’s complaint handling.
Lewisham Council (202233750)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of repairs to the staircase. Reports of water ingress in the kitchen. Reports about a neighbour leaving waste in the communal walkway. The associated complaint.
Lewisham Council (202313145)
The complaint is about the landlord’s handling of the resident’s concerns about his neighbour’s CCTV camera. The Ombudsman has also considered the landlord’s complaint handling.
Lewisham Council (202328076)
The complaint is about the landlord’s handling of a leak. The Ombudsman will also be considering the landlord’s complaint handling.
London Borough of Brent (202325045)
The complaint is about: the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the resident’s complaint.
London Borough of Hackney (202309724)
The complaint concerns the landlord’s: Handling of the resident’s reporting of repairs to the property including the wet room. Complaints handling.
London Borough of Newham (202222349)
The complaint is about the landlord’s handing of: The resident’s requests for documents. The associated complaint.
Norwich City Council (202232323)
REPORT COMPLAINT 202232323 Norwich City Council 30 August 2024 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine whether […]
One Housing Group Limited (202231151)
The complaint is about the resident’s reports of: A request for a refund for stolen parcels. The level of security provided by the landlord’s concierge office. The landlord’s communication regarding its concierge office closures.