Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Crawley Borough Council (202006821)

This complaint is about how the landlord handled arrears on the resident’s rent account.

Hyde Housing Association Limited (202102587)

The complaint is about an increase of rent, which the resident believes has been set too high.

Kingston upon Hull City Council (202013144)

The complaint is about: The level and reasonableness of service charges for the financial year 2019/20. The landlord’s response to the resident’s concerns regarding service charges for the financial year 2019/20. The landlord’s complaint handling.

London & Quadrant Housing Trust (202001148)

This complaint is about the landlord’s refusal to provide the resident with access to allow them to park in their garden.

London Borough of Hillingdon (202012846)

The landlord's response to the resident’s reports about the condition of his porch roof.

Metropolitan Housing Trust Limited (202006693)

The complaint is about the: The level of redress awarded by the landlord in respect of its acknowledged failings in responding to the resident’s reports of repairs required to the roof at the property. The landlord’s complaints handling.

Notting Hill Genesis (202012921)

The complaint is about the landlord's: Handling of the gas safety check. Response to the resident’s concerns about the lack of heating and hot water following the annual gas service in 2020. Complaint handling.

Nottingham City Homes (201911262)

The resident complained about the landlord’s decision to not pay them a Responsible Tenant Award in 2019.

Sanctuary Housing Association (202013347)

This complaint is about the landlord’s handling of the resident’s reports of Anti-social behaviour (ASB).

Stafford & Rural Homes (202009884)

The complaint concerns the landlord’s response to reports of repairs required at the property and a bedbug infestation. The complaint is also about the landlord’s complaint handling.