Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Hounslow Council (202109929)

The complaint is about the landlord’s response to the resident’s request for repairs to the windows and kitchen flooring at her property.

Metropolitan Thames Valley Housing (201903124)

The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Complaint handling.

Midland Heart Limited (202002627)

The resident complained about the landlord’s: Handling of his stay in its supported living accommodation. Response to his complaint and request for compensation.

Southway Housing Trust (Manchester) Limited (202100627)

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).

The Guinness Partnership Limited (202014535)

The complaint refers to: The landlord’s handling of the resident’s reports of noise nuisance from his neighbour’s property.

Clarion Housing Association Limited (202015630)

This complaint is about the landlord’s: Handling of repairs to the resident’s specialist disabled toilet. Complaint handling.

Haringey Council (202101101)

The complaint is about the Council’s handling of the resident’s request for re-housing.

Kingston upon Thames Council (202116741)

The complaint is about the landlord’s handling of street lighting repairs.

London Borough of Croydon (202008020)

The complaint is about the landlord’s response to the resident’s reports about how it handled her rent and council tax accounts, following a decant from her permanent property.

Notting Hill Genesis (202106285)

REPORT COMPLAINT 202106285 Notting Hill Genesis 26 October 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]