Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Sheffield City Council (201903587)

The complaint is about the landlord’s response to multiple repair issues reported by the resident. The landlord’s complaint handling has also been investigated.

Southwark Council (202008046)

The complaint is about the landlord’s response to the resident’s reports of: The temperature at the property and the need for replacement heaters. Its complaints handling.

Together Housing Association Limited (202017288)

This complaint is about the landlord’s handling of the resident’s report of the sounding of the carbon monoxide alarm.

Trafford Housing Trust Limited (202017444)

This complaint is about the landlord’s response to the resident’s report of a leak from the flat upstairs.

Clarion Housing Association Limited (202016236)

The complaint is regarding: The landlord’s response to the resident’s reports of a blocked drain. The landlord’s handling of the associated complaint. The Ombudsman has also considered the landlord’s record keeping in relation to this case.

Dartford Borough Council (202006740)

This complaint is about: a. the level of the landlord’s service charges for items such as building and communal grounds maintenance; b. the landlord’s response to the resident’s reports about; Service charges a neighbour’s CCTV installation

Peabody Enterprises Limited (202009487)

The complaint concerns a dispute about the resident’s access to the garden at the rear of her home.

Peabody Trust (202102931)

The complaint is about the level of compensation the resident was offered following delays repairing the front door at the property.

Thirteen Housing Group Limited (202105488)

The complaint concerns the landlord’s handling of repairs following a leak.

Guinness Housing Association Limited (202100589)

The complaint concerns the landlord’s: Response to the resident’s request for compensation for damage caused to his carpets, following a leak. Handling of the associated complaint.