Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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London & Quadrant Housing Trust (202108116)

The complaint is about: The level of compensation offered by the landlord for its handling of a repair to the resident’s balcony door. The landlord’s handling of the associated complaint.

Phoenix Community Housing Association (Bellingham and Downham) Limited (202004846)

The complaint is about the landlord’s response to the resident’s reports of overcrowding and difficulties experienced with the bidding process.

Sanctuary Housing Association (202108590)

The complaint concerns the accuracy of a listing on Devon Homes Choice.

Stockport Homes Limited (202006570)

The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (‘ASB’) by her neighbour. The report will also address the landlord’s handling of the associated complaint.

Vivid Housing Limited (202004239)

The complaint is about: The landlord’s response to the resident’s report that a staff member closed her complaint with the Ombudsman untruthfully. The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from her neighbour.

Clarion Housing Association Limited (202103372)

The complaint is about: The landlord’s response to the resident’s reports of staff conduct during a telephone call in May 2020. The landlord’s response to the resident’s reports of staff conduct during an inspection on 13 January 2021. The landlord’s response to the resident’s reports of a contractor attending her property with symptoms of corona virus. The landlord’s response to the resident’s reports of a loss of hot water and heating. The landlord’s handling of the associated complaint.

Housing Solutions (202108252)

The complaint refers to: The landlord’s handling of the resident’s reports that one of the bedrooms in her property was too small to be classed as a bedroom. The level of rent charged by the landlord to the resident based on the number of bedrooms in the property. The resident’s concerns about the behaviour of a member of the landlord’s staff.

One Housing Group Limited (202009670)

The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the property. Response to a leak into the property. Complaint handling.

Origin Housing Limited (202005974)

The complaint is about the landlord’s: Response to the resident’s concerns regarding the sale of property due to the Government’s guidance on fire safety and cladding. Response to the resident’s request for compensation to cover his estate agent fees. Complaint handling.

Crawley Borough Council (202016326)

The complaint is about the landlord’s response to the resident’s request for compensation for damage to her laptop computer following electrical work in the property.