Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Metropolitan Thames Valley Housing (202105544)

The complaint is about: The landlord’s response to the resident’s reports of no heating and hot water in the property. The landlord’s associated complaint handling.

Sovereign Housing Association Limited (202106885)

The complaint is about the landlord’s handling of soundproofing to the resident’s home.

Kingston upon Thames Council (202116743)

The complaint concerns the Council’s Environmental Health Department’s response to the complainant’s request for noise monitoring equipment and the outcome of its investigation of their noise reports.

London & Quadrant Housing Trust (202104947)

The complaint is about how the landlord handled the resident’s request to assign his tenancy. The Ombudsman has also investigated the landlord’s complaint handling in relation to the above matter.

Southwark Council (202017488)

This complaint is about the landlord’s response to ongoing mould and damp issues at the property.

The Riverside Group Limited (202006904)

The complaint concerns the level of service charges.

Westminster City Council (201914122)

The complaint is about the landlord’s response to the resident’s reports of an unknown smell in her home.

Exeter City Council (202110849)

The complaint concerns the landlord’s request that a partition wall is reinstated.

Kingston upon Thames Council (202116742)

The complaint concerns the contact details provided on Council Tax information.

London & Quadrant Housing Trust (202015115)

The complaint is about: The landlord’s handling of the resident’s reports of repairs to her front garden brick wall. The landlord’s handling of the associated complaint.