Optivo (now Southern Housing) (202216980)
The complaint is about: How the landlord handled repairs to the communal entry door to the building. How the landlord handled repairs to the communal TV aerial. The landlord’s complaint handling.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Optivo (now Southern Housing) (202221560)
The complaint is about the landlord’s: Handling of works in communal areas. Sharing of the resident’s personal data with its contractor. Complaint handling.
Orbit Group Limited (202016924)
The complaint is about the landlord’s: Response to the resident’s reports of defects and repairs. Complaints handling.
Paragon Asra Housing Limited (202014965)
The complaint is about: The landlord’s handling of the residents reports of ASB (anti social behaviour). The landlord’s handling of the residents complaint. This investigation has also considered the landlords record keeping.
Peabody Trust (202121899)
The complaint is about: The landlord’s handling of reports of outstanding repairs and its communication. The landlord’s complaint handling has also been investigated. The landlord’s knowledge and information management has also been investigated.
Richmond Housing Partnership Limited (202126432)
The complaint is about the landlord’s response to the resident’s concerns about: The lack of a designated parking space. The lack of suitable recycle bins at the property. Issues with the communal entrance system. The lack of access to the managing agent’s portal system. The report has also considered: The landlord’s complaints handling. The landlord’s record keeping.
Sanctuary Housing Association (202224898)
The complaint is about the landlord's handling of: repairs to the resident’s leaking roof; the associated complaint.
Southern Housing Group Limited (202214697)
The complaint is about: The landlord’s handling of leaks at the property, including the subsequent repairs. The landlord’s complaint handling.
Sovereign Housing Association Limited (202221259)
The complaint is about the landlord’s: Handling of repairs to the roof of the resident’s property. Response to the resident’s reports of damp and mould. Handling of the resident’s reports of inappropriate staff conduct. The Ombudsman has also considered the landlord’s handling of the resident’s associated complaint.
Stoke-on-Trent City Council (202303410)
The complaint is about the landlord’s handling of the resident’s report of damp and mould.