Haringey Council (202108571)
The complaint concerns the landlord’s handling of the resident’s concerns that they are being overcharged on rent for their garages.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Kingston upon Thames Council (202016168)
The complaint is about: The landlord's response to the resident’s reports in relation to his water cylinder and other repairs and the resident’s request for compensation. The landlord’s complaint handling (including the resident's report of a breach of his confidentiality by the landlord).
Lambeth Council (202012855)
The leaseholder complains about the landlord’s handling of the section 20 consultation process, and the level, reasonableness, and increase of charges invoiced for these works. As a resolution to the matter, the leaseholder would like her contribution to the works to be capped at £250, and compensation for the landlord’s poor handling of the matter.
London & Quadrant Housing Trust (202005641)
The complaint is about: The landlord’s response to the resident’s request for repairs. Associated complaint handling.
London & Quadrant Housing Trust (202016830)
The complaint concerns the landlord’s response to enquiries the resident has made about their liability to pay a service charge for a fire risk assessment.
Metropolitan Housing Trust Limited (202104738)
The resident complained about; The landlord’s handling of repairs to damp and mould. The level of compensation the landlord offered in respect of the formal complaint.
One Housing Group Limited (202110942)
The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by the resident.
Optivo (202008811)
This complaint is about the landlord’s handling of: the resident’s request for adaptations to the property; the resident’s request for a property transfer; the related complaint.
Places for People Homes Limited (202115072)
The complaint is about the landlord’s handling of the replacement of the resident’s roof.
Rochdale Boroughwide Housing Limited (202108668)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).