Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about the landlord’s response to the resident’s: Viewing of the property. Reports of antisocial behaviour. Request for an urgent management transfer. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: The installation of a new kitchen. The resident’s reports of staff attending without a scheduled appointment. The Ombudsman has also investigated the landlord’s complaint handling.
The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including damp and mould; complaints handling.
The complaint is about the landlord’s: Handling of the resident’s reports about leaks, damp and mould. Response to the associated complaint. Record keeping.
The complaint is about the landlord’s handling of the resident’s: Reports of multiple outstanding repairs to the property. Associated formal complaint.
The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of: Insulation within the property. The resident’s reports that the soil pipe was not compliant. The resident’s reports of repairs required and mould in the bathroom. Communication regarding fire compartmentation. The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and internal decoration works.
The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement of service charges relating to the lift. The Ombudsman has also assessed the landlord’s: complaint handling. record keeping.
The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and associated pipework. The Ombudsman has also considered the landlord’s complaint handling.