Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

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Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust (202211489)

The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and antisocial behaviour (ASB). Formal complaint.

Richmond Housing Partnership Limited (202303446)

The complaint is about: The landlord’s handling of the resident’s reports of repairs required to the roof. The landlord’s complaint handling.

Tower Hamlets Homes (202301497)

The complaint is about the landlord’s: Response to the resident’s reports of a leak and associated repairs. Complaint handling.

Birmingham City Council (202301194)

The complaint is regarding the landlord’s response to a request for shed repairs. The landlord’s complaint handling has also been investigated.

Clarion Housing Association Limited (202220476)

The complaint is about the landlord’s handling of removal of the resident’s vehicle and its contents.

Islington Council (202215889)

The complaint is about the landlord’s handling of reports of a pest infestation at the resident’s property. The landlord’s complaint handling has also been investigated.

Jigsaw Homes Group Limited (202224401)

The complaint is about the landlord’s: Handling of the resident's reports of anti-social behaviour (ASB) and concerns about safeguarding. Complaint handling.

London & Quadrant Housing Trust (L&Q) (202221467)

The complaint is about the landlord’s handling of reports of noise nuisance from the flat above. The Ombudsman has also considered the landlord’s complaint handling.

Metropolitan Thames Valley Housing (MTV) (202231210)

The complaint is about the landlord’s: Handling of a leak into the resident’s bathroom. Complaint handling.

Notting Hill Genesis (NHG) (202127889)

The resident’s complaint is about the landlord’s handling of: Repairs to the communal door entry system. Leaks into the property.