Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Peabody Trust 2018 (202002013)

The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the landlord's handling of the resident's request to be re-housed. The landlord’s complaint handling.

Raven Housing Trust Limited (202001573)

The complaint is about the landlord’s response to the resident’s reports of: A leak from a neighbouring property and compensation for damaged goods and decorations. Anti-social behaviour (ASB) including noise and nuisance. Fly tipping at the property. The landlord’s complaint’s handling.

Regenda Limited (202101190)

The complaint is about the landlord’s response to the resident’s reports about her service charge account.

Shepherds Bush Housing Association Limited (202004086)

This complaint is about the landlord’s response to various repairs at the property.

Southern Housing Group Limited (202001367)

The complaint is about: The landlord’s response to the resident’s report of a rat infestation. The landlord’s delays in its complaint handling.

Southern Housing Group Limited (202012080)

The resident complains about the landlords handling of:

Tandridge District Council (202009531)

The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional charges.

The Guinness Partnership Limited (202102041)

The complaint is regarding the landlord’s: Handling of a repair following a reported leak. Response to the resident’s request for replacement flooring damaged by the leak. This Service has also considered how the landlord managed the resident’s complaint through its complaint procedures.

Thrive Homes Limited (202003370)

The complaint concerns: The landlord's handling of repairs to the bathroom ceiling, floor, and shower screen. The landlord's handling of repairs to the kitchen ceiling.

Two Rivers Housing (202010606)

The complaint is about: The landlord’s handling of repairs to the roof and guttering including its response to reports of resulting mould.