Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Southwark Council (202119990)

The complaint concerns the landlord’s response to a leak from the property above.

St Peter’s Saltley Housing Association Limited (202012286)

This complaint is about the landlord’s handling of the resident’s concerns about the plastering works and his report of damage caused to his property by its contractors.

Yorkshire Housing Limited (202111360)

The resident is complaining about the landlord’s handling of antisocial behaviour by her neighbour.

London & Quadrant Housing Trust (201916023)

The complaint is about the landlord’s: Response to a leak at the resident’s property. Handling of remedial works following the leak. The Ombudsman has also investigated: the landlord’s complaint handling. the landlord’s record keeping.

Welwyn Hatfield Borough Council (202003333)

The complaint is about the condition of the property when let to the resident. The Ombudsman has also considered the landlord’s complaint handling.

Hammersmith and Fulham Council (202011986)

The complaint is about the length of time taken by the landlord to complete restorative repairs at the resident’s property. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Leeds City Council (202106547)

The complaint is about the landlord’s response to the resident’s report of a water leak into her property.

Network Homes Limited (202106191)

The complaint is about the landlord’s handling of a back surge of communal drain water into the property and its subsequent response to the complaint and compensation offer.

Accent Housing Limited (202006312)

The complaint is about: The landlord’s response to the resident’s allegations of non-compliance with policies set out by the Department for Levelling Up, Housing and Communities (DLUHC) and the Regulator of Social Housing (RSH), as well as guidance from HouseMark. The process by which the landlord calculated its service charge and its suggestion that the service charge costs are fixed. The alleged introduction of new services without proper tenant consultation. The landlord’s decision to charge residents for the maintenance of communal lights. The Ombudsman has also considered the landlord’s handling of the resident’s complaint.

Croydon Council (202009684)

This complaint is about the landlord’s handling of the resident’s noise nuisance reports.