Sanctuary Housing Association (202224022)
The complaint is about the landlord’s handling of: subsidence in the property; repairs to the shower. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Town and Country Housing (202305926)
The complaint is about the landlord’s handling of: Repairs to: Doors. A leak under the kitchen sink. A gap in a kitchen wall. A crack in the external wall next to the french doors. A damaged glass panel in the bedroom. Three airbrick vents with green discharge. A hollow wall by the bi-fold door. A watermark on the living room carpet. Scuffed bi-fold doors. A fence replacement. Damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Vivid Housing Limited (202318464)
The complaint is about the landlord’s handling of damp and mould in a main bedroom and dining room. The Ombudsman has also considered the landlord’s record keeping.
Clarion Housing Association Limited (202234095)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his neighbour. The landlord’s complaint handling has also been investigated.
Clarion Housing Association Limited (202331902)
The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s handling of the resident’s complaint.
GreenSquareAccord Limited (202307331)
The complaint is about the landlord entering the resident’s garage and disposing of the contents. The Ombudsman has also investigated the landlord’s complaint handling.
Jigsaw Homes Group Limited (202322838)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202340261)
This complaint is about how the landlord handled the resident’s reports of a leak from her upstairs neighbour’s flat.
London Borough of Barking and Dagenham (202311480)
The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her property. The Ombudsman has decided to consider the landlord’s complaint handling.
Longhurst Group Limited (202221733)
The complaint is about: The landlord’s handling of interior, window frame, and electrical repairs at the resident’s property. The landlord’s handling of bath and accessibility adaptations at the resident’s property.