Westminster City Council (202101263)
The resident complains about the level of compensation offered by the landlord for delays in repairs to damaged flooring, and to the heating system.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Clarion Housing Association Limited (202100601)
REPORT COMPLAINT 202100601 Clarion Housing Association Limited 7 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Exeter City Council (202103088)
The landlord’s handling of repairs to the resident’s boiler. The landlord’s response to the resident’s request for an alternative contractor.
North Tyneside Council (202109787)
The complaint is about Is about: the landlord's handling of reports of damp to the property. the priority awarded to the resident’s request to be re-housed.
One Vision Housing Limited (202006531)
The complaint is about the landlord’s response to the resident’s reports of: The quality of communal cleaning at the property. An incident involving a member of the cleaning staff.
Optivo (202101632)
The complaint is regarding how the landlord responded to the resident’s reports of a leak at his property.
Paragon Asra Housing Limited (202015406)
The complaint is about: The landlord’s response to the resident’s reports that a service charge should not be payable in respect of the property. The landlord’s response to the resident’s concerns about the administration of her service charge, including that services she paid for were not being provided.
Vivid Housing Limited (202010013)
The resident complains about how the landlord responded to her reports of damp and mould in the property.
Wandle Housing Association Limited (202016772)
The complaint is about: how the landlord responded to the resident’s concerns about a decant. the landlord’s response to a request for a copy of its policies and procedures.
Westminster City Council (202113783)
The complaint concerns the council’s decision that the resident must repay the Right to Buy discount when they sell their property.