Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Midland Heart Limited (201915568)

The complaint concerns the landlord’s compliance with an out of court settlement for disrepair.

Notting Hill Genesis (202100524)

This complaint is about the landlord’s response to the resident’s concerns about communal repairs and maintenance of her building, including: The replacement of the communal carpet. Cleaning of the communal paved areas. Repairs to a communal fire door, the communal lighting and uneven paving slabs on the patio area. This complaint is also about the landlord’s record keeping.

South Kesteven District Council (202116761)

The resident complained about the: Conduct of the landlord’s member of staff. Landlord’s response to their report that their gate had been damaged by the member of staff. Landlord’s request that they remove items from outside of the property.

Bernicia Group (202114716)

The complaint concerns the landlord’s handling of the resident’s reports their fridge freezer was damaged following an electrical test.

Darlington Borough Council (202014803)

This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the resident’s complaint about staff conduct.

Hyde Housing Association Limited (202011120)

The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour, caused by her neighbour installing a movement activated doorbell. The associated complaint.

Longhurst Group Limited (202015184)

The complaint concerns the landlord’s handling of the resident’s concerns about the safety of their garden.

Notting Hill Genesis (202014951)

This complaint is about the landlord’s handling of the resident’s complaint that it delayed in completing repairs to her wet room.

Peabody Trust (202104313)

The complaint is about: The landlord’s response to the resident’s reports of fly-tipping and its response to her request to remove the bulky waste element of her service charge. The landlord’s complaint handling.

Settle Group (202000097)

The landlord’s response to reports of mould, damp walls, and ceilings. The landlord’s response to concerns about the boiler’s low pressure and a leak from a radiator. The landlord’s response to a request for compensation for damage to the carpet following a leak.