Decisions

Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord Name

Type landlord name

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Flagship Housing Group Limited (202326415)

The complaint is about the landlord’s handling of repairs to the resident’s back patio doors.

Folkestone & Hythe District Council (202336218)

The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at the start of the tenancy. Reports of damp and mould. Associated formal complaint.

ForHousing Limited (202303091)

The complaint is about the landlord’s handling of damp and kitchen door repairs at the resident’s property.

Hammersmith and Fulham Council (202341757)

The complaint is about: the landlord’s response to the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.

Haringey London Borough Council (202232465)

This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, and mould, in the property.

Incommunities Limited (202234772)

The complaint is about the landlord's handling of the resident’s reports of noise nuisance.

London & Quadrant Housing Trust (L&Q) (202316685)

The complaint is about the landlord’s handling of anti-social behaviour (ASB) reported by the resident. The Ombudsman has also investigated the landlord’s complaint handling.

London Borough of Brent (202233923)

The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint.

London Borough of Ealing (202231142)

The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request to be rehomed

Luton Borough Council (202337343)

The complaint is about the landlord’s handling of the resident’s: request to be rehoused. reports of damp and mould. We have also considered the landlord’s: record keeping. complaint handling.