Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Calico Homes Limited (202009798)

The complaint is about the landlord’s response to the resident’s reports about the rent arrears that accrued whilst in occupation at the property.  

Clarion Housing Association Limited (202107827)

The complaint is about the landlord’s handling of the resident’s decant, return to his property, and request to be reimbursed for his lost items and costs from being decanted as a result of a leak.

Great Places Housing Association (202001773)

The complaint is about the landlord’s: Handling of a leak. Response to the resident’s concerns about defects to the boiler. Refusal to refund car parking charges for the period when the resident was not living at the property.

Network Homes Limited (202010498)

The resident complains about how the landlord handled her reports of repairs needed to the communal hallway outside the property (from December 2019 onwards).

Peabody Trust (202102170)

The complaint is about the level of compensation offered by the landlord following acknowledged service failures in relation to roof repairs at the resident’s property. The landlord’s response to the resident’s reports about a tap repair has also been investigated.