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Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Hackney Council (202103426)

The resident’s complaint is about the landlord’s response to her reports of noise transference from another property.

Home Group Limited (202004272)

The complaint is about the landlord’s response to the residents’ requests to have a mobility scooter and ramp removed from the rear yard.

London & Quadrant Housing Trust (202005079)

The complaint is about: The landlords handling of allegations made about the resident by its contractor; the capping of the resident’s gas supply; the subsequent boiler repairs, and; complaint handling.

Newlon Housing Trust (202007792)

The complaint is about the landlord’s: response to the resident’s reports of overheating in the property. handling of repairs to the flooring outside the property and the associated drainage issue. administration of the service charge account. handling of the resident’s reports of noise coming from the energy centre at night. handling of the associated complaints.

South Holland District Council (202104237)

REPORT COMPLAINT 202104237 South Holland District Council 15 March 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]