Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Dudley Metropolitan Borough Council (202102362)

The complaint is about the local authority’s decision not to grant the resident the right to buy.

London & Quadrant Housing Trust (202104345)

The complaint is about: the level of service charge for ground maintenance. the landlord’s response to the resident’s reports of services not provided.

Newlon Housing Trust (202011349)

The complaint is about the landlord’s response to the resident’s report of noise nuisance from construction work.

North Tyneside Council (202009313)

The complaint is about the resident’s Gas Safety inspection on 2 April 2020.

Notting Hill Genesis (202013052)

The complaint is about the landlord’s response to the resident’s report of a broken door.

Ocean Housing Limited (202017440)

The complaint is about: The landlord’s handling of repairs to the rear bathroom extension. The associated handling of the complaint.

Onward Homes Limited (202001989)

The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January 2020 until June 2021. The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from June 2021 onwards. The landlord’s issuing of a warning to the resident. The landlord’s handling of the resident’s health concerns. The landlord’s handling of the resident’s concerns about her neighbour’s tenancy.

Onward Homes Limited (202017410)

The complaint refers to: The landlord’s handling of damp repairs to the resident’s property. The landlord’s handling of the associated complaint.

Portsmouth City Council (202008105)

The complaints are about: The landlord’s response to concerns about: the heating system within the property. the ventilation system within the property. The landlord’s response to the resident’s queries about the heating system charges. The landlord’s assessment of the resident’s request to be transferred to another property on medical grounds. The heating system charges. The landlord’s response to the resident’s concerns about her health.

Southern Housing Group Limited (202101220)

REPORT COMPLAINT 202101220 Southern Housing Group Limited 13 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]