Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

Loading...

Tower Hamlets Council (202226420)

The complaint is about the landlord’s handling of The resident’s reports of a foul smell in the property. The associated complaint.

Your Housing Limited (202207446)

The landlord’s response to the resident’s reports of: Repairs to the communal areas of the site. The associated complaint.

Sovereign Network Homes (202222058)

The complaint is about the landlord’s handling of the resident’s request it: repair the heating system; resolve an intermittent humming noise from the plant room, and; increase the compensation offered.  The resident also complained about the level of service provided by the landlord.

Beyond Housing Limited (202209764)

The complaint is about: The landlord’s response to the resident’s concerns about staff conduct; The landlord’s handling of repairs to the communal gate.

Lambeth Council (202220014)

The complaint is about the landlord’s response to reports of a broken lift. As part of this investigation, this Service has decided to investigate the landlord’s complaint handling.

Onward Homes Limited (202224533)

The complaint is about the landlord’s response to the resident’s. Request for information regarding asbestos in her property and the communal area of her building. Report of block drains and a damaged manhole cover.

Haringey London Borough Council (202228697)

The complaint is about:   The landlord’s handling of the resident’s reports of damaged windows. The Ombudsman has also considered the landlord’s complaint handling.

Livv Housing Group (202216910)

  REPORT COMPLAINT 202216910 Livv Housing Group 1 November 2023   Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]

London Borough of Harrow (202207870)

The complaint is about: Pigeon proofing works at the property. The landlord’s handling of flooring works, carried out as part of major works. The landlord’s handling of the resident’s complaint.