London Borough of Brent (202340120)
The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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London Borough of Croydon (202318405)
The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the landlord’s: Handling of the associated formal complaint. Record keeping with respect to the issues.
London Borough of Hackney (202322366)
The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for rehousing due to overcrowding. This report also considers the landlord’s complaint handling.
London Borough of Harrow (202344547)
The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required to the roof. the associated complaint.
Nottingham Community Housing Association Limited (202310444)
The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak. Associated formal complaint.
One Housing Group Limited (202312620)
The complaint is about the landlord’s handling of the resident’s reports of leaks.
Onward Homes Limited (202413224)
The complaint is about the landlord’s handling of repairs to the windows and the patio doors, and subsequent damp and mould in the property. The Ombudsman has also investigated the landlord’s handling of the associated complaint.
Stoke-on-Trent City Council (202232604)
The complaint is about the landlord’s handling of the resident’s concerns about the back door to her property. The Ombudsman has also considered the landlord’s complaint handling.
The Guinness Partnership Limited (202318175)
The complaint is about the landlord’s handling of: The resident’s reports of trees blocking her window. The resident’s complaint.
Cornwall Council (202347444)
The complaint is about the landlord's handling of the resident’s reports of: Concerns about the conduct of its contactors attending the property without identification. The associated complaint.