Metropolitan Thames Valley Housing (MTV) (202219881)
The complaint is about the landlords handling of the resident’s request for her windows to be replaced. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Metropolitan Thames Valley Housing (MTV) (202231577)
The complaint is regarding the landlord’s handling of: The resident’s request for a disabled parking bay. The resident’s anti-social behaviour (ASB) reports. This investigation has also considered the landlord’s handling of the complaint.
Paragon Asra Housing Limited (202115255)
The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Portsmouth City Council (202216271)
The complaint is about the landlord’s handling of: Anti-social behaviour (ASB) reports made by the resident about his neighbour. The associated complaint.
Richmond Housing Partnership Limited (202226529)
The complaint is about the landlord’s response to the resident’s concerns about the proposed location of refuse ramps.
Southwark Council (202229495)
The complaint is about the landlord’s handling of a water leak into the property. The Ombudsman will also investigate the landlord’s handling of the resident’s complaint.
ForHousing Limited (202300627)
The complaint is about the landlord’s handling of damp and mould in the property. This report has also taken into consideration the landlord’s handling of the associated complaint.
Manchester City Council (202221216)
The complaint is about the landlord’s handling of the resident’s: Reports of no heating or hot water. Reports of mould in the hallway due to a lack of heating. Associated complaint.
Onward Homes Limited (202301796)
The complaint is about the level of compensation offered by the landlord for its handling of the resident's reports of pests in the property.
Paragon Asra Housing Limited (202212270)
The complaint is about: The concerns raised about the condition of the property when it was let to the resident and whether rent should have been charged. The landlord’s response regarding provision of a letterbox key and access to mail. The Ombudsman has also investigated the landlord’s handling of the complaint and record keeping.