Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Orbit Group Limited (202008586)

This complaint is about the level of redress the landlord awarded it respect of its acknowledged delays and failures whilst handling repairs and the resident’s subsequent complaint.

Orbit Group Limited (202014537)

The complaint is about: The landlord’s response to the concerns raised by the resident about being left without a gas supply for several weeks. Complaint handling.

Paradigm Housing Group Limited (202015699)

The resident complained about the level of compensation the landlord offered, in relation to its handling of a leak.

Phoenix Community Housing Association (Bellingham and Downham) Limited (202101157)

This complaint is about how the landlord handled the resident's request that it dispense with the requirement to repay the Right to Buy (RTB) discount.

Poplar Housing And Regeneration Community Association Limited (202100940)

The complaint is about the landlord’s handling of works required at the property, specifically, the resident is dissatisfied with delay to carrying out works regarding a kitchen fan and the landlord’s communication around this. The complaint is also about the landlord’s complaint handling.

Watford Community Housing Trust (201914487)

The complaint is about the landlord’s handling of repairs to the resident’s kitchen.

Wokingham Borough Council (202102033)

REPORT COMPLAINT 202102033 Wokingham Borough Council 22 December 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]

Anchor Hanover Group (202004337)

The landlord’s response to the resident’s reports about the quality of works carried out to the bathroom and heating including the level of compensation . The landlord’s response to the resident’s reports in relation to increased energy costs whilst works were being carried out. The landlord’s complaint handling.

Anchor Hanover Group (202107252)

The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount of rent owed.

Believe Housing Limited (202102816)

The complaint is about the landlord’s response to: The resident’s reports of boundaries issues between hers and the neighbouring property. The resident’s concerns about being advised to reinstate her garden and her request for the landlord to undertake the works to install a driveway. Since completing the complaints procedure, the resident has also complained about the landlord’s response to a report of antisocial behaviour.