Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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GreenSquareAccord Limited (202302675)

This complaint is about the landlord's handling of the collection of the residents rent in advance and the rent arrears. The landlord’s complaint handling has also been investigated.

Harlow District Council (202222989)

The complaint is about: The landlord’s handling of an ongoing roof leak into the resident’s property. The landlord’s handling of the associated complaint.

Lambeth Council (202202383)

The complaint is about the landlord's handling of reports of leaks, damp, mould and water damage in the property. The Ombudsman has also considered the landlord’s record keeping.

Moat Homes Limited (202115124)

The complaint is about the landlord’s handling of the resident's reports of noise nuisance from his neighbour’s property.

South Tyneside Council (202119436)

This complaint is about: The landlord’s management of repairs within the property including cancelled repair requests, damp remedial works, and a replacement kitchen. The landlord’s handling of reports of staff misconduct.

Sovereign Housing Association Limited (202220067)

The complaint is about the landlord’s handling of reports of a roof leak, damp and mould and damaged belongings at the property. The landlord’s complaint handling has also been investigated.