Orbit Group Limited (202215496)
This complaint is about the landlord’s handling of: Asbestos removal, follow on roof repair works and the replacement of a garage door. The associated complaint.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Saffron Housing Trust Limited (202215304)
The complaint is about the landlord’s: Response to the resident’s concerns about its communication and call handling. Handling of the complaint.
Sanctuary Housing Association (202304261)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint.
The Guinness Partnership Limited (202304473)
The complaint is about the landlord’s handling of the annual gas safety check of the property.
The Riverside Group Limited (202312134)
The complaint is about the landlord’s handling of the resident’s requests for repairs to a rear boundary wall. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202308064)
The complaint is about the landlord’s handling of repairs to a communal lift. The Ombudsman has also considered the landlord’s complaint handling.
Camden Council (202234898)
The complaint is about the landlord’s: Response to the resident’s reports of loss of heating and hot water. Offer of compensation and its complaint handling.
Clarion Housing Association Limited (202219861)
The complaint is about: The landlord’s handling of the resident’s reports of a lack of heating and hot water at the property. The landlord’s handling of the resident's request to relocate the gas meter at the property. The associated complaint handling.
London & Quadrant Housing Trust (L&Q) (202338938)
The complaint is about the landlord’s handling of: The resident’s request for a transfer. The resident’s reports about their neighbour’s conduct. The resident’s reports of other local anti-social behaviour (ASB) and harassment. Safety concerns raised by the resident. The resident’s complaint.
London Borough of Enfield (202226164)
The complaint is about the landlord’s: Handling of repairs to the resident’s boiler. Complaint handling.