Peabody Trust (202301587)
The complaint is about the landlord’s handling of the resident’s reports of a leak in the property and the associated damage caused. The Ombudsman has also considered the landlord’s complaint handling.
Decisions
Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Rochdale Boroughwide Housing Limited (202229750)
The complaint is about the landlord’s handling of reports of draughts through the floor. This Service has also investigated the landlord’s complaint handling.
Saffron Housing Trust Limited (202221326)
The complaint is about the landlord’s handling of:
Sheffield City Council (202304208)
This complaint is about the landlord’s handling of the resident’s noise nuisance reports.
Southern Housing Group Limited (202228600)
The complaint is regarding the landlord’s response to: the resident’s dissatisfaction with the duration of the landlord’s defect liability period, the resident’s reports of defects in the property.
Sovereign Network Homes (Former Network Homes) (202317640)
The complaint is about is about the landlord’s handling of the resident’s report of noise.
Wandsworth Council (202229787)
The complaint is about the landlord’s response to: The resident’s concerns about staff conduct, including fraud and racism. The resident’s reports of repairs, including repairs to the heating system after it had been replaced and reports of damp and mould.
Arun District Council (202116946)
The complaint is about: The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling of the residents reports of damp and mould. The landlords handling of the residents complaint including about staff conduct.
Folkestone & Hythe District Council (202231756)
The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen.
Leeds City Council (202303630)
The complaint is about the landlord’s response to the resident’s request for a new garden fence. The Ombudsman has also considered the landlord’s complaint handling.