Our decisions are published as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020, and are published 3 months after the final decision date. In some cases, we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
The complaint is about: the landlord’s handling of reports of damp and mould in the property the landlord’s handling of repairs to: external doors windows external lights kitchen fitting the landlord’s handling of the associated complaints. The Ombudsman has also decided to investigate the landlord’s record-keeping practices in this case.
The complaint is about the landlord's handling of: The resident’s reports of damp and mould The residents complaint.
The complaint is about the landlord’s response to the resident’s reports of leaks into his property and anti social behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The complaint is about the landlord’s handling of the resident’s reports of water ingress.
The complaint is about: The landlord’s handling of the resident’s reports of various repairs, including a leaking stop tap, damp and mould. The landlord’s response to the resident’s request for the bathroom to be replaced.
This complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her home. Excessive cold in her home.
The resident’s complaint is about the landlord’s: Response to the resident’s reports of damp and mould, including a temporary decant; Handling of the associated complaint.
The resident’s complaint is about the landlord’s handling of repairs to the windows in her home.
The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal complaint.
This complaint is about the landlord’s response to the resident’s complaint about its handling of asbestos in her home.