London Borough of Hounslow (202007782)
The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s response to the resident’s compensation request.
Decisions
All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.
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Magenta Living (202102090)
REPORT COMPLAINT 202102090 Magenta Living 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set […]
Onward Homes Limited (202109531)
The complaint is about the way the landlord handled:
Onward Homes Limited (202111994)
REPORT COMPLAINT 202111994 Onward Homes Limited 31 January 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is […]
Optivo (202110503)
The complaint refers to the landlord’s handling of the resident’s reports of: noise nuisance from a community centre beneath her property. pest issues and repairs to her property.
Peabody Trust (201901683)
The complaint is about the landlord’s response to the resident about his reports of anti-social behaviour (‘ASB’).
South Holland District Council (201914962)
The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service charge payable under the tenancy agreement. The landlord’s response to repairs.
Southwark Council (202100422)
The resident complains about the landlord’s handling of his reports about the conduct of a member of staff.
The Guinness Partnership Limited (202112215)
The complaint is about the landlord’s handling of: The resident’s report of a faulty boiler. The resident’s request for compensation for home improvements on his previous property. The resident’s report of the cooker space being too small. The associated complaint handling.
Tuntum Housing Association Limited (202102559)
The complaint is regarding: The landlord’s handling of the resident’s Move on Support Package (MoSP) application. The landlord’s response to the resident’s concerns regarding staff conduct and the allocation of a keyworker. The landlord’s handling of the resident’s complaint. The landlord’s handling of a Homelink (a Local Authority’s Choice Based Letting scheme) application.