Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
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9	10	11	12	13	14	15
16	17	18	19	20	21	22
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30	31

Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

Select complaint category

Outcome

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Tenure

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Orders

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Newham Council (202017405)

The complaint is about the landlord’s handling of the resident’s reports of noise nuisance from a neighbouring property.

Notting Hill Genesis (202111991)

The complaint is about the landlord’s handling of: repairs following a water leak. the resident’s stay in temporary accommodation following a leak. The resident’s reports about the behaviour of its staff.

Onward Homes Limited (202115233)

The complaint concerns how the landlord handled: The resident’s reports of a leak from the roof of the property. Investigations into allegations of noise nuisance and antisocial behaviour (ASB) from the resident.

Peabody Developments Limited (202011698)

The complaint concerns the accuracy of information provided during the sales process about the specification of the winter garden area of the resident’s property.

Rochdale Boroughwide Housing Limited (202107363)

The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about cleaning in communal areas of his building.

Royal Borough of Kensington and Chelsea (202105213)

The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal areas.

Birmingham City Council (202114525)

The complaint is about the landlord’s handling of: The resident’s request for a replacement kitchen. A woodlice infestation. The resident’s complaint.

Clarion Housing Association Limited (202120606)

The complaint concerns the level of rent being charged in relation to the type of tenancy agreement.

Gosport Borough Council (202017234)

The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death.

Haringey Council (202100265)

This complaint is about the landlord’s response to the resident’s: Report of repairs at her property in August 2020. Request to be permanently rehoused.