Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

Date from (mm/dd/yyyy)

February 2020

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Date to (mm/dd/yyyy)

February 2020

Su	Mo	Tu	We	Th	Fr	Sa
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18	19	20	21	22
23	24	25	26	27	28	29
30	31

Landlord type

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Complaint Category

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Outcome

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Tenure

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Orders

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Clarion Housing Association Limited (202117493)

The complaint is about: The landlord’s handling of roof repairs to address water leaks; and The damage the leaks caused to the resident’s belongings.

Clarion Housing Association Limited (202119560)

The complaint is about the landlord’s handling of repairs to a window.

Clarion Housing Association Limited (202123275)

The complaint concerns whether or not the resident is liable for “water hygiene” service charges.

Derby Homes Limited (202119453)

The resident’s complaint is about the landlord’s response to her requests to undertake works to the garden of the property.

GreenSquareAccord Limited (202108707)

The resident’s complaint is about the landlord’s response to her request for compensation for personal belongings that were damaged by a water leak and for the period during which she was unable to live in the property.

Yorkshire Housing Limited (202104504)

The complaint concerns: The landlord’s decision to decline the resident’s Right to Acquire (RTA) application. The effect on the resident’s health caused by the landlord’s decision.

Bromford Housing Association Limited (202109346)

The complaint is about: The landlord’s decision to not remove the laminate flooring cover in the kitchen prior to the resident moving in. The landlord’s response to the resident’s reports of water damage to the laminate flooring in the kitchen of the property.

East Riding of Yorkshire Council (202115073)

The complaint concerns the landlord’s approach to tenant engagement and its response to a report by the Tenants Participatory Advisory Service (TPAS).

London & Quadrant Housing Trust (202100263)

The complaint was about: The landlord’s response to the resident’s report of a leak onto her balcony. The resident’s reports of staff conduct, including victimisation and discrimination. The landlord’s complaint handling including the level of compensation.

Network Homes Limited (202112603)

The complaint is about the landlord’s handling of the resident’s repair reports after moving into her property following a mutual exchange.