Landlords can now complete the Complaint Handling Code Annual Submissions form. More information is available online.

Decisions

All our decisions are published here as part of our commitment to being open and transparent. The decisions are anonymised so residents’ names are not used, but landlords are named. The decisions date from December 2020 and are published three months after the final decision date. In some cases we may decide not to publish a decision if it is not in the resident’s or landlord’s interest or the resident’s anonymity may be compromised. You can read more in our guidance on decisions.

Date

(date from format: mm/dd/yyyy)
(date to format: mm/dd/yyyy)

Landlord type

Complaint Category

Outcome

Tenure

Orders

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Birmingham City Council (202014399)

The resident complains about the landlord’s handling of a gas safety check, and its handling of the subsequent formal complaint about the matter.

Camden Council (201909199)

The complaint is about: emergency signage, ducting and lighting installed by the landlord in communal areas of the building. the landlord’s response to the resident’s concerns about emergency signage, ducting and lighting installed in the communal areas of the building. The Ombudsman has also assessed the landlord’s handling of the resident’s formal complaint.

Settle Group (202121780)

The complaint is about the resident’s concerns relating to the landlords handling of her data.

Southwark Council (202111896)

The complaint is about the landlord’s response to the resident’s reports of inadequate cleaning to the communal parts of the building.